Omnichannel support built for speed, quality, and scale.
Inbound & outbound call handling, call-back queues, and phone trees. We track AHT, ASA, and FCR—obsessively.
Webchat, WhatsApp, iMessage, and in‑app support with sub‑minute first response time.
Tier 0–2 ticket handling, escalation playbooks, and knowledge base maintenance.
Moderation, KYC reviews, chargeback investigations, and fraud monitoring.
Forecasting, scheduling, shrinkage control, and continuous quality improvement.