Privacy Policy
Telepresent is committed to protecting the privacy and confidentiality of our clients and their customers. This Privacy Policy outlines how we collect, use, store, and disclose information to ensure compliance with data protection regulations and to maintain trust.
1. Information We Collect
We may collect and process the following types of information:
- Client Information: Contact details, billing information, and business data required for service delivery.
- Customer Information: Personal information of end-users provided by clients for customer support purposes, such as names, email addresses, phone numbers, and order details.
- Technical Information: Data about interactions with our systems, including IP addresses, browser types, and usage logs, collected through cookies and similar technologies.
2. How We Use Your Information
We use collected information to:
- Deliver outsourced customer support services.
- Respond to inquiries and provide technical support.
- Improve our services, including monitoring and analyzing performance.
- Ensure compliance with legal and contractual obligations.
3. Data Security
We take data security seriously and implement measures to protect information from unauthorized access, loss, or misuse, including:
- Encryption of sensitive data during transmission and storage.
- Access controls to restrict data to authorized personnel only.
- Regular audits, monitoring, and staff training on data protection best practices.
4. Data Sharing and Disclosure
We do not sell or rent personal information to third parties. However, we may share data in the following circumstances:
- With trusted service providers who assist in delivering our services, subject to strict confidentiality agreements.
- To comply with legal obligations, such as responding to lawful requests from law enforcement or regulatory authorities.
- In the event of a merger, acquisition, or sale of assets, where data may be transferred as part of the transaction.
5. Data Retention
We retain information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and contracts. After this period, data is securely deleted or anonymized.
6. Your Rights
Depending on your location, you may have the following rights under data protection laws:
- Access, update, or delete personal data we hold about you.
- Restrict or object to the processing of your personal data.
- Withdraw consent where processing is based on your consent.
- File a complaint with a relevant data protection authority.
To exercise your rights, please contact us at privacy@telepresent.co
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
8. International Data Transfers
If we transfer personal data outside of your jurisdiction, we ensure appropriate safeguards are in place, such as standard contractual clauses or compliance with applicable privacy laws.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly.