Terms of Service
Welcome to Telepresent! By using our services, you agree to comply with and be bound by these Terms of Service. Please read them carefully before engaging with our services.
1. Overview
Telepresent provides customer support outsourcing services to businesses ("Client," "you," or "your"). These Terms govern your access to and use of our services, platforms, and tools.
2. Acceptance of Terms
By signing up for or using our services, you agree to these Terms, including any policies referenced herein. If you do not agree, you may not use our services.
3. Services Provided
We offer customer support outsourcing solutions, including but not limited to email, chat, phone, and social media support. Specific services and deliverables will be outlined in the service agreement or subscription plan you select.
4. Client Responsibilities
As a client, you agree to:
- Provide accurate and up-to-date information required for us to deliver services.
- Ensure compliance with applicable laws and regulations regarding the handling of customer data.
- Cooperate with us in resolving customer issues and inquiries.
- Pay all fees associated with your subscription or service agreement promptly.
5. Fees and Payment
- Fees for services are outlined in your subscription plan or service agreement.
- Payments are due on the schedule specified (e.g., monthly or annually).
- Late payments may result in service suspension or additional charges.
- Fees are non-refundable except as outlined in our Refund Policy.
6. Confidentiality
Both parties agree to maintain the confidentiality of proprietary and sensitive information shared during the course of service. This includes customer data, business practices, and financial details.
7. Data Protection
We adhere to strict data security standards to protect your data and comply with regulations such as GDPR and CCPA. Please review our Privacy Policy for details on how we handle your data.
8. Term and Termination
- These Terms remain in effect as long as you use our services.
- Either party may terminate the agreement with 30 days' written notice.
- We reserve the right to suspend or terminate services immediately if you violate these Terms or fail to make payments.
9. Limitation of Liability
To the fullest extent permitted by law, Telepresent shall not be liable for:
- Indirect, incidental, or consequential damages arising from the use of our services.
- Losses resulting from inaccurate or incomplete information provided by you.
Our total liability is limited to the amount paid by you for services during the 12 months preceding the claim.
10. Indemnification
You agree to indemnify and hold Telepresent, its employees, and affiliates harmless from any claims, liabilities, or expenses arising from your use of our services or violation of these Terms.
11. Intellectual Property
All materials, systems, and processes used in delivering our services are the property of Telepresent. You are granted a limited, non-exclusive right to use these solely for the purpose of receiving our services.
12. Dispute Resolution
In the event of disputes, both parties agree to resolve issues through mediation before pursuing legal remedies. Any legal disputes will be governed by the laws of USA.
13. Changes to Terms
We may update these Terms from time to time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms.